Subjective Assessment of Initial and Mid-Term UAM Operations and the Impact on Air Traffic Controllers' Workload

The emergence of Urban Air Mobility (UAM) marks a new era of aviation that will be characterized by a shift in transportation dynamics marked by safe, efficient, and sustainable air travel within urban areas. Although UAM will provide significant advantages, increased air travel demand has the potential to impact air traffic controllers (ATCo) workload. Therefore, industry, government, and academia in the UAM ecosystem are actively working to overcome potential implementation challenges that include airspace integration and air traffic management. As part of this effort, researchers from the National Aeronautics and Space Administration (NASA) are studying the challenges associated with UAM operations’ interactions with air traffic control (ATC). The present research paper presents an analysis of subjective assessments to determine the usability and acceptability of airspace procedures under two different operating conditions – Initial and Mid-Term – and two different levels of UAM traffic. The completion of these investigations will be a steppingstone in supporting the successful implementation of UAM operations into the National Airspace System.