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The comfort and satisfaction of air travelers - Basis for a descriptive modelThe results of a questionnaire and interview survey are used as a basis for proposing a descriptive model of the comfort and satisfaction of the commercial air traveler. Passenger attitudes toward the present commercial air travel system are examined. Comfort is interpreted as being represented by a four-dimensional composite of commonly encountered environmental variables. Satisfaction is represented as a composite of safety, cost-benefit, luxury, and in-flight activity dimensions.
Document ID
19740049172
Acquisition Source
Legacy CDMS
Document Type
Reprint (Version printed in journal)
Authors
Jacobson, I. D.
Martinez, J.
(Virginia, University Charlottesville, Va., United States)
Date Acquired
August 7, 2013
Publication Date
February 1, 1974
Publication Information
Publication: Human Factors
Volume: 16
Subject Category
Biotechnology
Accession Number
74A31922
Funding Number(s)
CONTRACT_GRANT: NGR-47-005-181
Distribution Limits
Public
Copyright
Other

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