Subjective scaling of mental workload in a multi-task environment

Those factors in a multi-task environment that contribute to the operators' "sense" of mental workload were identified. The subjective judgment as conscious experience of mental effort was decided to be the appropriate method of measurement. Thurstone's law of comparative judgment was employed in order to construct interval scales of subjective mental workload from paired comparisons data. An experimental paradigm (Simulated Multi-Task Decision-Making Environment) was employed to represent the ideal experimentally controlled environment in which human operators were asked to "attend" to different cases of Tulga's decision making tasks. Through various statistical analyses it was found that, in general, a lower number of tasks-to-be-processed per unit time (a condition associated with longer interarrival times), results in a lower mental workload, a higher consistency of judgments within a subject, a higher degree of agreement among the subjects, and larger distances between the cases on the Thurstone scale of subjective mental workload. The effects of various control variables and their interactions, and the different characteristics of the subjects on the variation of subjective mental workload are demonstrated.