A performance measurement system for engineering servicesA performance measurement system which provides both a means of monitoring performance and a resource to support management decision making is described. The process of performance indicator development is discussed and typical indicators are described. The paper concludes with a summary of some of the lessons learned in applying productivity measurements to engineering services tasks and in automating data collection, evaluation and interpretation.
Document ID
19860005706
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Authors
West, R. L. (McDonnell-Douglas Astronautics Co. Houston, TX, United States)
Date Acquired
August 12, 2013
Publication Date
January 1, 1985
Publication Information
Publication: NASA. Johnson (Lyndon B.) Space Center R and D Productivity: New Challenges for the US Space Program