Results of innovative communication processes on productivity gains in a high technology environmentThe technology which resulted in performance breakthroughs at engineering and management services is discussed. As a result of the innovative approaches of communicating productivity concepts to the employees, specific outcomes can now be pinpointed at all levels of the organization such as: (1) employee-headed program; (2) performance feedback processes; and (3) an investigative approach to creating leadership. The Lockheed Corporation began the innovative trend in 1974 when they became the first company to introduce quality circles in America. Although some of Lockheed-EMSCO's processes may sound different from traditional improvement processes, the context out of which those to be presented evolved has sustained more than 10 years of positive results through employee involvement activities.
Kelly, B. J. (Lockheed Engineering and Management Services Co., Inc. Houston, TX, United States)
August 12, 2013
January 1, 1985
Publication: NASA. Johnson (Lyndon B.) Space Center R and D Productivity: New Challenges for the US Space Program