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Total quality management - It works for aerospace information servicesToday we are in the midst of information and 'total quality' revolutions. At the NASA STI Program's Center for AeroSpace Information (CASI), we are focused on using continuous improvements techniques to enrich today's services and products and to ensure that tomorrow's technology supports the TQM-based improvement of future STI program products and services. The Continuous Improvements Program at CASI is the foundation for Total Quality Management in products and services. The focus is customer-driven; its goal, to identify processes and procedures that can be improved and new technologies that can be integrated with the processes to gain efficiencies, provide effectiveness, and promote customer satisfaction. This Program seeks to establish quality through an iterative defect prevention approach that is based on the incorporation of standards and measurements into the processing cycle.
Document ID
19930039315
Document Type
Conference Paper
Authors
Erwin, James (NASA Headquarters Washington, DC United States)
Eberline, Carl (NASA Headquarters Washington, DC United States)
Colquitt, Wanda (NASA Center for AeroSpace Information Baltimore, MD, United States)
Date Acquired
August 16, 2013
Publication Date
January 1, 1993
Subject Category
DOCUMENTATION AND INFORMATION SCIENCE
Report/Patent Number
AIAA PAPER 93-0581
Meeting Information
AIAA, Aerospace Sciences Meeting and Exhibit(Reno, NV)
Distribution Limits
Public
Copyright
Other