individual differences in airline captains' personalities, communication strategies, and crew performanceAircrew effectiveness in coping with emergencies has been linked to captain's personality profile. The present study analyzed cockpit communication during simulated flight to examine the relation between captains' discourse strategies, personality profiles, and crew performance. Positive Instrumental/Expressive captains and Instrumental-Negative captains used very similar communication strategies and their crews made few errors. Their talk was distinguished by high levels of planning and strategizing, gathering information, predicting/alerting, and explaining, especially during the emergency flight phase. Negative-Expressive captains talked less overall, and engaged in little problem solving talk, even during emergencies. Their crews made many errors. Findings support the theory that high crew performance results when captains use language to build shared mental models for problem situations.
Orasanu, Judith (NASA Ames Research Center Moffett Field, CA, United States)
August 16, 2013
January 1, 1991
Publication: In: Human Factors Society, Annual Meeting, 35th, San Francisco, CA, Sept. 2-6, 1991, Proceedings. Vol. 2 (A93-27126 09-54)