Intelligent tutoring and aiding in satellite ground control

In supervisory control systems such as satellite ground control, there is a need for human-centered automation where the focus is to understand and enhance the human-system interaction experience in the complex task environment. Operator support in the form of off-line intelligent tutoring and on-line intelligent aiding is one approach towards this effort. The tutor/aid paradigm is proposed here as a design approach that integrates the two aspects of operator support in one system for technically oriented adults in complex domains. This paper also presents GT-VITA, a proof-of-concept graphical, interactive, intelligent tutoring system that is a first attempt to illustrate the tutoring aspect of the tutor/aid paradigm in the domain of satellite ground control. Evaluation on GT-VITA is conducted with NASA personnel with very positive results. GT-VITA is presented being fielded as it is at Goddard Space Flight Center.