Toward an embedded training tool for Deep Space Network operations

There are three issues to consider when building an embedded training system for a task domain involving the operation of complex equipment: (1) how skill is acquired in the task domain; (2) how the training system should be designed to assist in the acquisition of the skill, and more specifically, how an intelligent tutor could aid in learning; and (3) whether it is feasible to incorporate the resulting training system into the operational environment. This paper describes how these issues have been addressed in a prototype training system that was developed for operations in NASA's Deep Space Network (DSN). The first two issues were addressed by building an executable cognitive model of problem solving and skill acquisition of the task domain and then using the model to design an intelligent tutor. The cognitive model was developed in Soar for the DSN's Link Monitor and Control (LMC) system; it led to several insights about learning in the task domain that were used to design an intelligent tutor called REACT that implements a method called 'impasse-driven tutoring'. REACT is one component of the LMC training system, which also includes a communications link simulator and a graphical user interface. A pilot study of the LMC training system indicates that REACT shows promise as an effective way for helping operators to quickly acquire expert skills.