The influence of air traffic control message length and timing on pilot communication

The present paper outlines an approach to air traffic control (ATC) communication that is based on theories of dialogue organization and describes several steps or phases in routine controller-pilot communication. The introduction also describes several kinds of communication problems that often disrupt these steps, as well as how these problems may be caused by factors related to ATC messages, the communication medium (radio vs. data link) and task workload. Next, a part-task simulation study is described. This study focused on how problems in radio communication are related to message factors. More specifically, we examined if pilots are more likely to misunderstanding longer ATC messages. A more general goal of the study is to show that communication analysis can help trace where problem occur and why.