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Cross-Cultural Barriers to Effective Communication in AviationRecent research on communication and performance in airline flight crews has led to a concept of shared mental models that is associated with effective, efficient team coordination in problem solving and decision making situations. Elements that characterize efficient communication have been identified. This research, however, was based strictly on US crews. More recent studies supported by NASA have identified cultural factors that influence communication among team members who vary in their status and roles. Research is just beginning to identify commonalities and culturally distinct strategies for accomplishing joint tasks. ASRS incident reports have been analyzed to identify language barriers in flight that have safety consequences. Implications of these concepts and findings for multi-cultural command and control will be explored.
Document ID
20020032613
Acquisition Source
Ames Research Center
Document Type
Conference Paper
Authors
Orasanu, Judith
(NASA Ames Research Center Moffett Field, CA United States)
Davison, Jeannie
(San Jose State Univ. CA United States)
Shafto, Michael G.
Date Acquired
August 20, 2013
Publication Date
January 1, 1995
Subject Category
Behavioral Sciences
Meeting Information
Meeting: Annual Meeting of the American Psychological Association
Location: New York City, NY
Country: United States
Start Date: August 15, 1995
Sponsors: American Psychological Association, Inc.
Funding Number(s)
PROJECT: RTOP 199-06-12-23
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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