A Survey of Flight Crew Experience with FANS-1 ATC Datalink

A survey was used to collect data from Boeing 747-400 pilots who fly with three international carriers about their operational experience using FANS-1 CPDLC (controller-pilot datalink communication) for oceanic communication with air traffic control (ATC). The survey provides data characterizing the operators' experiences performing all routine datalink communication tasks, with the goal of determining how well the FANS-1 CPDLC system supports task performance, the problems flight crews experience when using the system, and the possible operational consequences of those problems. Survey questions were developed from an analysis of activities performed by pilots when using FANS-1 CPDLC. Seven routine tasks were identified: (1) preflight initialization; (2) ATC facility logon; (3) monitoring ATC facility handoffs; (4) monitoring integrity of FANS- 1 CPDLC connection; (5) responding to ATC communications; (6) sending ATC requests; and (7) sending ATC position reports. A decomposition of each task described its information requirements, task timing requirements, user interface actions, company procedures and documentation, and the available cues and feedback provided by the interface. This analysis was used to determine where the system might provide poor support for task performance, and survey questions were developed to determine whether operator experience reflected problems in these areas.