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Automating Cpm-GomsCPM-GOMS is a modeling method that combines the task decomposition of a GOMS analysis with a model of human resource usage at the level of cognitive, perceptual, and motor operations. CPM-GOMS models have made accurate predictions about skilled user behavior in routine tasks, but developing such models is tedious and error-prone. We describe a process for automatically generating CPM-GOMS models from a hierarchical task decomposition expressed in a cognitive modeling tool called Apex. Resource scheduling in Apex automates the difficult task of interleaving the cognitive, perceptual, and motor resources underlying common task operators (e.g. mouse move-and-click). Apex's UI automatically generates PERT charts, which allow modelers to visualize a model's complex parallel behavior. Because interleaving and visualization is now automated, it is feasible to construct arbitrarily long sequences of behavior. To demonstrate the process, we present a model of automated teller interactions in Apex and discuss implications for user modeling. available to model human users, the Goals, Operators, Methods, and Selection (GOMS) method [6, 21] has been the most widely used, providing accurate, often zero-parameter, predictions of the routine performance of skilled users in a wide range of procedural tasks [6, 13, 15, 27, 28]. GOMS is meant to model routine behavior. The user is assumed to have methods that apply sequences of operators and to achieve a goal. Selection rules are applied when there is more than one method to achieve a goal. Many routine tasks lend themselves well to such decomposition. Decomposition produces a representation of the task as a set of nested goal states that include an initial state and a final state. The iterative decomposition into goals and nested subgoals can terminate in primitives of any desired granularity, the choice of level of detail dependent on the predictions required. Although GOMS has proven useful in HCI, tools to support the construction of GOMS models have not yet come into general use.
Document ID
20030068914
Acquisition Source
Headquarters
Document Type
Reprint (Version printed in journal)
Authors
Bonnie John
(Carnegie Mellon University Pittsburgh, United States)
Alonso Vera
(Ames Research Center Moffett Field, CA, United States)
Michael Matessa
(Ames Research Center Mountain View, United States)
Michael Freed
(Ames Research Center Mountain View, United States)
Roger Remington
(Ames Research Center Mountain View, United States)
Date Acquired
August 21, 2013
Publication Date
April 20, 2002
Publication Information
Volume: 4
Issue: 1
Subject Category
Computer Systems
Meeting Information
Meeting: CHI '02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Location: Minneapolis, MN
Country: US
Start Date: April 20, 2002
End Date: April 25, 2002
Funding Number(s)
CONTRACT_GRANT: NAG2-1472
Distribution Limits
Public
Copyright
Public Use Permitted.
Keywords
GOMS
Apex
Task/user MOdeling
Tool
Support for Usability Evaluation
Document Inquiry

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