NASA Logo

NTRS

NTRS - NASA Technical Reports Server

Back to Results
Personalizing knowledge delivery services: a conceptual frameworkConsistent with the call of the Minnesota Symposium for new theory in knowledge management, we offer a new conceptualization of Knowledge Management Systems (KMS) as a portfolio of personalized knowledge delivery services. Borrowing from research on online consumer behavior, we describe the challenges imposed by personalized knowledge delivery services, and suggest design parameters that can help to overcome these challenges. We develop our design constructs through a set of hypotheses and discuss the research implications of our new conceptualization. Finally, we describe practical implications suggested by our conceptualization - practical suggestions that we hope to gain some experience with as part of an ongoing action research project at our partner organization.
Document ID
20060044129
Document Type
Conference Paper
External Source(s)
Authors
Majchrzak, Ann
Chelleppa, Ramnath K.
Cooper, Lynne P.
Hars, Alexander
Date Acquired
August 23, 2013
Publication Date
March 14, 2003
Meeting Information
Minnesota Symposium on Knowledge Management(Minneapolis, MN)
Distribution Limits
Public
Copyright
Other
Keywords
knowledge management
knowledge delivery services.