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Using Knowledge-Based Systems to Support Learning of Organizational Knowledge: A Case StudyThis paper describes the deployment of a knowledge system to support learning of organizational knowledge at the Jet Propulsion Laboratory (JPL), a US national research laboratory whose mission is planetary exploration and to 'do what no one has done before.' Data collected over 19 weeks of operation were used to assess system performance with respect to design considerations, participation, effectiveness of communication mechanisms, and individual-based learning. These results are discussed in the context of organizational learning research and implications for practice.
Document ID
20070034881
Document Type
Conference Paper
External Source(s)
Authors
Cooper, Lynne P. (Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Nash, Rebecca L. (Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Phan, Tu-Anh T. (Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Bailey, Teresa R. (Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Date Acquired
August 24, 2013
Publication Date
January 5, 2003
Subject Category
Documentation and Information Science
Meeting Information
Hawaii International Conference on System Sciences (HICSS-36)(Big Island, HI)
Distribution Limits
Public
Copyright
Other
Keywords
knowledge management
JPL 101
socratic method
knowledge reuse