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Personalizing Knowledge Delivery Services for Emerging Knowledge Processes (EKPs): A Conceptual FrameworkThe contents include: 1) What do most KMS in use today assume?; 2) Assumptions are violated when KMS is used by EKP workers - Why?; 3) Current State of KMS for EKPs are inadequate; 4) What would an "adequate" KMS for EKPs look like?; 5) "User-as-Consumer" Analogue: Ecommerce/Eem ployee Services; 6) Why is an ideal KMS for EKPs hard to achieve?; 7) So, what type of KMS design would work?; 8) Human-Based KMS for EKP - Proposal Call Managers at R&DLAB; 9) Proposal Call Managers (PCMs); 10) Specific PCM tasks; 11) Why is a R&DLAB PCM a human metaphor for a KMS for EKP?; 12) Data Collection; 13) Finding #1; 14) Finding #2; 15) Finding #3; 16) Factors affecting How/when; 17) Finding #4; 18) Finding #5; 19) Implication#l for a KMS for EKP: From System to Service; 20) Implication #2: From technology or human-centric to Mixed Mode; 21) Implication #3: From Simple User Profiles to Dynamic Delivery Profiles; 22) Implication #4: Maintaining a trustworthy environment; 23) Implication #5: Constructing a dynamic delivery profile; 24) Implications for Research: Model; and 25) Example Research Qs on KMS Support for EKPs.
Document ID
Document Type
Conference Paper
External Source(s)
Majchrzak, Ann (University of Southern California Los Angeles, CA, United States)
Chellappa, Ramnath K. (University of Southern California Los Angeles, CA, United States)
Cooper, Lynne P. (Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Hars, Alexander (Bayreuth Univ. Germany)
Date Acquired
August 24, 2013
Publication Date
March 14, 2003
Subject Category
Administration and Management
Meeting Information
Minnesota Symposium on Knowledge Management(Minneapolis, MN)
Distribution Limits
knowledge management
knowledge delivery services