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mentoring sfrm: a new approach to international space station flight control trainingThe Mission Operations Directorate (MOD) of the Johnson Space Center is responsible for providing continuous operations support for the International Space Station (ISS). Operations support requires flight controllers who are skilled in team performance as well as the technical operations of the ISS. Space Flight Resource Management (SFRM), a NASA adapted variant of Crew Resource Management (CRM), is the competency model used in the MOD. ISS flight controller certification has evolved to include a balanced focus on development of SFRM and technical expertise. The latest challenge the MOD faces is how to certify an ISS flight controller (Operator) to a basic level of effectiveness in 1 year. SFRM training uses a twopronged approach to expediting operator certification: 1) imbed SFRM skills training into all Operator technical training and 2) use senior flight controllers as mentors. This paper focuses on how the MOD uses senior flight controllers as mentors to train SFRM skills.
Document ID
Document Type
Conference Paper
Huning, Therese
(United Space Alliance Houston, TX, United States)
Barshi, Immanuel
(NASA Ames Research Center Moffett Field, CA, United States)
Schmidt, Lacey
(Wyle Labs., Inc. Houston, TX, United States)
Date Acquired
August 24, 2013
Publication Date
January 1, 2009
Subject Category
Spacecraft Design, Testing and Performance
Report/Patent Number
Meeting Information
39th International Conference on Environmental Systems(Savannah, GA)
Funding Number(s)
Distribution Limits