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Experience as Knowledge in a New Product Development Team: Implications for Knowledge ManagementThis study was conducted to better understand how New Product Development (NPD) team members apply their experiences to meet the task needs of their project. Although "experience" is highly valued in team members, little research has looked specifically at experiences as a type of knowledge, and how this knowledge is used in work settings. This research evaluated nearly 200 instances where team members referenced past experiences during team meetings. During these experience exchanges, team members structured the sharing of their experiences to include three common elements: the source of the experience, the nature of the experience, and the degree of relevance to the current work of the team. The experiences fell into four categories: people (relationships), process, product, and politics. This paper describes how team members structured, applied, and integrated their individual experiences and presents the resulting implications for knowledge management systems that wish to exploit experience knowledge.
Document ID
Document Type
Conference Paper
External Source(s)
Cooper, Lynne P. (Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Date Acquired
August 3, 2015
Publication Date
January 5, 2009
Subject Category
Administration and Management
Meeting Information
HICSS 42 Hawaiian International Conference on Systems Science(Manoa, HI)
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