A Queuing Theory Approach to Pilot-Controller Coordination for m:N Operations

In recent years, attention and interest by industry and researchers has grown in a control paradigm for remotely piloted aircraft termed “m:N operations.” In an m:N operation, a team of m remote pilots in command (RIPCs) collaboratively manage the flights of N aircraft. A consequence of an m:N concept of operations is that the RPICs will have to switch attention from one aircraft to another and from one task to another. Previous research in m:N operations has focused on the workload experienced by an RPIC and their level of situation awareness on their flights. Researchers have found that RPIC workload and situation awareness are generally sensitive to increasing N, although NASA’s Multi-Vehicle (m:N) Working Group has suggested that the driver of workload/situation awareness is the number of exceptions requiring human intervention as opposed to the value of N itself. In any case, a natural antecedent of workload is task load. In this paper, queueing theory is applied to a 1:N Urban Air Mobility (UAM) air taxi operation in order to estimate pilot task load for managing radio communications with air traffic controllers (ATCs) under increasing N. An M/M/1 queueing system is used to model the RIPC’s servicing of calls and clearance requests (e.g., departure, arrival, or airspace transition) to ATC for the N aircraft. Important parameters for the queueing model are the task arrival rate and the average service time for task completion. Radio communication times from past human-in-the-loop simulation studies are used to measure service times for a 1:4 and 1:12 UAM operation and to interpolate service times for 4 < N < 12. A Monte Carlo method is then employed, using the measured and interpolated service times, to estimate arrival rate and related queueing statistics. The paper concludes by considering the estimated queuing statistics, particularly the RPIC’s utilization (i.e., proportion of time actively servicing tasks), the length of the task queue over time, and the implications for task-balanced system design.